Today when I called they said it shipped the 29th but they don't have any tracking info. Then they said curbside wasn't available but they would ship and I'd get it next day once they set it up. Initially, they told me I could do curbside pickup locally. I'll let you infer the final horrible word.) Sadly, I've found Apria's customer service to be.(apparently I can get in trouble for sharing my experience. That said, the cost of supplies with Apria through Kaiser is just terrific!! so it's worth trying to solve any issues that mignt arise. You need to know that your Kaiser rep has to approve supplies with Apria and so there'[s an extra step for things to go awry. Then I lost that contact for some odd reason and now, frankly, have had major issues with Apria delivering supplies even after I paid for them. (11-04-2020, 04:01 PM)hegel Wrote: I initially had a great relationship with my local Apria rep and things went great. I'm not sure which local office or warehouse they shipped from. I've only been able to reach the corporate staff. I had better results with building a positive relationship with the staff on a local level, and have them push the right, secret buttons to make corporate do a good job.ĭo they usually send you a tracking number? I called today and they said they shipped out on the 29th of October but the warehouse didn't record a tracking number. Just saying this as I've not gotten any shipment from Apria during any of this lockdown.Īpria customer service on a corporate level is OK in the best of times, but it's probably worse now. I've not gotten any supplies for about a year, as I'm in the status of fight against doctors to get a replacement machine for a new therapy direction. Once the shipment is initiated, these products arrive to the house in about 3 business days, in a normal situation. The supplies are sent from a warehouse that is about an hour's drive away from my house. I have had Apria as my DME for about 4 years. How long do they usually take to ship? I called today to try and get an idea and the customer service didn't really seem to know. I was just wondering if any of you have experience with Apria. They're supposed to ship a ResMed Airsense 10 autoset out to me. However, due to COVID, Apria isn't doing in person delivery or curb side pickup. My plan covers 100% so I have no out of pocket cost. In Georgia Kaiser contacts with Apria Health for DME. Now that I've learned about sleep apnea I am thinking maybe it wasn't allergies so much as the result of not breathing well at night. I have terrible allergies and always wake up in what I've assumed was an "allergy fog." I'm always very groggy and it just takes me time to get going. I thought it was going to come back negative. That conversation turned into a me doing a sleep study. I was seeing my Kaiser PCP for an unrelated condition and he just happened to ask if I snored. I was diagnosed with moderate sleep apnea (AHI 26) on Monday of last week. received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries.
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